Effective Date: 14 February 2025
1. Overview
At Ventus Luxury, we take pride in offering high-quality handmade leather shoes. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process, subject to the conditions outlined below.
2. Eligibility for Returns
- Returns are accepted within 14 days of receiving your order.
- Items must be unused, unworn, and in their original packaging with all tags and accessories intact.
- Custom or personalized orders cannot be returned or refunded unless they are defective or incorrect.
- Sale or clearance items are non-refundable unless defective.
3. How to Initiate a Return
To request a return, please follow these steps:
- Email us at [email protected] with the subject line “Return Request – Order #[Your Order Number].”
- Include your order number, reason for return, and clear photos of the product (if applicable).
- Once approved, we will provide you with return shipping instructions.
4. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service to ensure safe delivery.
- If the return is due to our error (e.g., incorrect item or defect), we will cover the return shipping costs.
5. Refund Process
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-10 business days and credited to the original payment method.
- Original shipping charges are non-refundable, except in cases of defective or incorrect items.
6. Exchanges
- We offer exchanges only for defective or incorrect items. If you need a different size or color, please place a new order and return the original item for a refund.
7. Non-Returnable Items
- Custom or personalized products.
- Items marked as final sale.
- Worn or damaged products that are not due to our error.
8. Contact Information
For any questions or concerns about our Refunds and Returns Policy, please contact us at:
📧 Email: [email protected]
🌍 Website: ventusluxury.com
We appreciate your business and strive to provide a smooth shopping experience at Ventus Luxury!