Effective Date: 14 February 2025
1. Introduction
Welcome to Ventus Luxury (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ventusluxury.com (“Website”).
By using our Website, you consent to the practices described in this Privacy Policy. If you do not agree with the terms, please do not use our Website.
2. Data We Collect
We collect and process the following categories of personal data:
A. Personal Information You Provide
- Name, email address, phone number, and shipping address (when placing an order).
- Payment details (processed securely through third-party payment providers).
- Any information provided through customer service inquiries.
B. Data Collected Automatically
- IP address, browser type, operating system, and referring URLs.
- Cookies and tracking technologies (see Section 7: Cookies).
- Website usage data, such as pages visited and time spent.
3. How We Use Your Data
We use your data for the following purposes:
- To process and fulfill your orders, including delivery and customer service.
- To communicate with you, including sending order confirmations, updates, and responding to inquiries.
- For marketing purposes, including newsletters and promotions (with your consent).
- To improve our Website, analyze traffic patterns, and enhance user experience.
- To comply with legal obligations, such as fraud prevention and tax regulations.
4. Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we rely on the following legal bases to process your data:
- Contractual Necessity – To fulfill your orders and provide requested services.
- Legitimate Interests – To improve our business and offer relevant products.
- Consent – When you opt-in for marketing communications.
- Legal Obligation – Compliance with applicable laws.
5. How We Share Your Data
We do not sell or rent your personal data. However, we may share your information with:
- Service Providers – Payment processors, shipping companies, and IT service providers.
- Legal Authorities – If required by law or to protect our legal rights.
- Business Transfers – If our company is merged, acquired, or sold.
6. Data Retention
We retain personal data only for as long as necessary for the purposes outlined in this Privacy Policy, or as required by law. After this period, data will be securely deleted.
7. Cookies and Tracking Technologies
We use cookies to enhance your experience. These include:
- Essential Cookies – Necessary for Website functionality.
- Analytics Cookies – To understand how users interact with our Website.
- Marketing Cookies – To personalize ads and promotions.
You can manage your cookie preferences through your browser settings.
8. Your Rights Under GDPR
As a user in the European Economic Area (EEA), you have the following rights:
- Access – Request a copy of your personal data.
- Correction – Request correction of inaccurate information.
- Erasure – Request deletion of your data, subject to legal obligations.
- Restriction – Request to limit processing of your data.
- Objection – Object to processing based on legitimate interests.
- Data Portability – Request transfer of your data to another service provider.
To exercise these rights, contact us at [email protected].
9. Data Security
We implement security measures to protect your personal data, including encryption and access controls. However, no method of transmission over the Internet is 100% secure.
10. Third-Party Links
Our Website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before sharing data.
11. International Data Transfers
If you are outside Nigeria and provide us with data, your information may be transferred to and processed in Nigeria, where data protection laws may differ.
12. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our Website.
13. Contact Us
For any questions regarding this Privacy Policy, contact us at:
📧 Email: [email protected]
🌍 Website: ventusluxury.com
Thank you for trusting Ventus Luxury!